Here's a Refund and Return Policy for Grospro, a company involved in the manufacturing and distribution of personal care products, herbal powders, multi-grain diet mix, Aloe Vera shampoo, and other related products. This policy helps ensure that both the business and customers have a clear understanding of how returns and refunds are handled.
Refund and Return Policy for Grospro
Effective Date: 04-04-2025
At Sri Gantasala Marketers, we strive to provide our customers with high-quality personal care products, herbal powders, multi-grain diet mix, Aloe Vera shampoo, and more. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns for eligible products within 7days of purchase, under the following conditions:
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Unopened and Unused Items: Products must be unused, unopened, and in their original condition to be eligible for a return.
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Damaged or Defective Items: If the product you received is damaged or defective, you are eligible for a return or exchange within 7 days of receipt. Please provide photos of the damaged product along with your return request.
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Incorrect Items: If you received an incorrect product (e.g., wrong size, wrong item), you can return it for a refund or exchange within 7 days of receiving your order.
2. Non-Returnable Products
The following items are non-returnable for hygiene and safety reasons:
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Personal Care Products: Once opened or used, personal care products cannot be returned due to hygiene standards.
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Herbal Powders: We cannot accept returns on herbal powders once the packaging has been opened.
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Food Products: Perishable items like multi-grain diet mix or any food items are not eligible for return due to their nature.
3. Refund Process
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Eligibility for Refund: Refunds are issued only if your return request is approved. If you are returning a product due to damage, defect, or an incorrect item, you may be eligible for a full refund, including the shipping costs.
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Refund Method: Refunds will be processed to the original payment method used at the time of purchase. Please allow up to 7 working days for the refund to be processed, depending on your bank or payment provider.
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Shipping Costs: If the return is due to a defect, incorrect item, or damage, we will cover the return shipping costs. If you are returning the product for any other reason, the customer is responsible for the return shipping costs.
4. Return Instructions
To initiate a return, please follow these steps:
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Contact Us: Reach out to us at info@srigantasalafoods.com or +91-9347423777 within the eligible return period. Provide your order number, details of the product(s), and the reason for the return.
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Approval: Once we receive your return request, we will review it and send you instructions on how to return the item.
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Return the Item: Package the item securely and ship it back to the provided address. Please include the original invoice or order confirmation inside the package.
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Refund Processed: Once the returned item is received and inspected, we will process the refund as per the guidelines above.
5. Exchanges
We offer exchanges for defective or incorrect items. If you wish to exchange a product, please follow the return process outlined above and specify that you want an exchange instead of a refund. If the exchange product is unavailable, we will issue a refund.
6. Exceptions
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Damaged During Shipping: If the product is damaged during shipping, we require that you contact us within 7 days of receiving the order, along with photographic evidence of the damage.
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Late Returns: Returns outside the eligible time frame will not be accepted unless the product is defective or damaged.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Grospro
Email: info@grospro.in
Phone: +91-xxxx
Website: https://grospro.in/
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
